Shipping Times & Rates
Timing. Please allow 1 to 3 weeks to shipping depending on the nature of the piece. Depends if there is a need to make special crating, clean and restore or disassemble (chandeliers etc). If lighting fixture requires new wiring to compliant certain specs, it might take one or two weeks.
Rates. Continental Europe. England, Ireland, United States and Canada. For orders totalling above or next to $8,000 complimentary delivery to home front or white glove service. Depending on the nature we might apply inside delivery with unpacking, not mounting. Extra charge might apply for certain areas or homes. No post office box addresses.
Below the above amount, depending on the item, I would use either courier (UPS, DHL, Federal Express) or white glove service. Most of the cases it would be complimentary. To be confirmed after reviewing shipping address and nature of the item.
Multiple items totaling the required amount will not receive free shipping if sent to multiple addresses.
Duty, VAT. For EEC this would not apply. For non EEC countries. Most countries do not apply duty for mid-century items or one of a kind pieces. Unless there is an extraordinary percentage fee duty would be absorbed by us. If duty must be paid by the receiver but it was agreed to be complimentary it would be refunded.
Returns Accepted: Product arrived defective or broken, this has to be notified immediately upon receipt. Photo and good description of damage and defect should be sent by email. Items are usually ensured with a certain deductible and prompt communication is always the best way to clear the damage with the insurance.
No returns accepted: Product arrived safe and was accepted but broken after signing the receipt bill. Defective and broken communication given after 3 days of signing receipt of merchandise. Change of mind.
Return shipping: To the buyer’s side unless piece was not corresponding to description or arrived damaged or defective.
Restocking fee: Because of one of a kind nature of the items sold there is no restocking fee.
Refunds: After Return is accepted refund will be issued for the amount paid.
Replacement and credit. To be discussed time to time due to the nature of one of a kind piece.